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2 posts from March 2010

March 29, 2010

Teams Still Matter After High School

One of the most common questions I have heard in interviews is, “Do you work better in teams or as an individual?”

I always thought this was one of those trick questions—where there is no real answer; or maybe there is a double answer. I used to respond with the double answer option.

My response would typically be something such as, “I am definitely accountable for my own work and do very well in completing tasks on my own, but I also work well in teams and enjoy bouncing ideas off other people.” Occasionally, I would add another sentence or two to my sound bite—but I think I have really been missing the mark with this question. In a public relations agency, there IS a clear answer: I work well in teams.

Look, we all have to be accountable for the work we do. No one expects four people to sit in a room and write a press release collaboratively (although, I have completely rewritten a release with another person, by talking it through line by line). What these interviewers really want to say is: “Can you work in teams? Because we work in teams a lot and we hope you thrive in that environment.”

While the level of collaboration will change from agency to agency, unless you are a one-person shop, it is all about collaborative work.

I am ultimately responsible for everything produced for several clients, but in no way am I the only person who proofs press releases, knows about media coverage or comes up with story ideas. There is at least one other person who serves as a resource for ideas, provides opinions if needed and keeps me accountable for my writing and other projects. By having multiple people involved in the process, errors are less likely to slip by unnoticed.

Another reason many agencies work in team settings is to make sure the account is staffed even when the lead account person is away from the office. Someone else in the agency needs to be aware of all account activity so another team member can fill in temporarily, if needed. As we all know, news does not stop because we take a trip to Mexico. It is our responsibility as an agency to be able to fulfill our clients’ needs even when the lead is unavailable. 

This collaboration is how a well-oiled machine works—many different parts (the staff), with different job functions (the clients), working together to create a fully functioning machine (the agency and the work we produce). Even if they do not admit it openly, the most successful individuals had help along the way too.

-Levente Smith

March 01, 2010

Newsflash: Don't Compete with Breaking News

It can take weeks, even months, to plan a big media announcement or press conference. You've meticulously planned everything right down to the most appropriate day and time to make your announcement, but there is one thing you can't always plan forbreaking news.

This has happened twice in Austin in the past two weeks. First, a plane crashes into an IRS building in north Austin, then  Austin sees several inches of snowa rare sight for Central Texans (making it particularly interesting to the media).

While there's no way to predict these situations, there are a few things public relations professionals can to do keep from getting lost in the shuffle.

  • Go with the flow. Forget what you have planned. If you want to get media coverage, it may be necessary to change your plans. Because breaking news and "news of the day," as it's called, take precedence over non-urgent news, there's a big chance your press conference will not be well attended. Don't try to compete with breaking news.
  • Move to plan B. If at all possible, wait! Postpone your announcement until the media is able to give it the time and attention it deserves.
  • Look for opportunities. Take breaking news as an opportunity to promote your client or organization. Look for relevant tie ins, or angles that your company/client might be able to add to the story.
  • Set a new date. Once the excitement of the big news has died down, choose another date to make your announcement. While it may be difficult to find a new day and time when all of the organization's leadership team (or other speakers) are available, it will probably be worth your while to give it a try. In the end, flexibility with timing will significantly increase your odds of getting coverage.

In addition, members of the media will appreciate this gesture too. News managers/journalists know that there are other newsworthy things going on during times of breaking news, but are forced to prioritize their resources (staff) and the stories they will cover. Acknowledging that breaking news may trump your announcement proves that you see the value in the service the media provides to the public, and that you will work with them to deliver the best possible story.

That being said, I'm hoping for a little bit of normalcy in the news this month!

Erin Ochoa